Delivery
We deliver your playground equipment ourselves or by courier. Where installation is included, our trained, experienced fitters will install it.
- As items are made to order, delivery times are discussed when you make your request and confirmed when finalising your purchase.
- Delivery to mainland UK (Ex Highlands) is included in the product price.
- Delivery charges for locations outside mainland UK (Ex Highlands) are calculated on request.
- Collection from our premises is available by arrangement. Please discuss this with us when making your request.
Returns and exchanges
We accept returns of both defective and non-defective products, and we accept exchanges, for orders in the United Kingdom.
Return window and product condition
Please let us know within 14 days of receiving your order if you would like to return or exchange it.
For change-of-mind returns and exchanges, products must be in new condition. You may unpack and inspect a product as you would in a shop. This condition does not restrict your rights if a product is faulty, damaged or not as described.
How to return a product
Email sales@alloutplay.co.uk with your order details and let us know whether you would like a refund or an exchange. You can also call us on 01453 755161 for help arranging your return.
Please contact us to arrange your return by mail. We will provide a free prepaid return label when your return is arranged. Please pack the product securely and keep proof of postage.
Return costs and refunds
Return postage is free when you use the prepaid return label supplied.
We process refunds within 14 days of receiving the returned product or evidence that you have sent it back, whichever is earlier. Refunds are made to the original payment method.
Where you exercise a statutory right to cancel your order, we also refund any standard outward delivery charge. Any extra charge for a premium delivery service is not refundable.
Faulty, damaged or incorrect products
Please contact us if your product arrives damaged, is faulty or is not as described so we can help arrange the appropriate return, refund or replacement. No restocking fee applies to a valid faulty-goods return. The 14-day change-of-mind window and new-condition requirement do not limit your statutory rights.